Shipping policy

Shipping Policy

Last Updated: August 2026

At Selforia, we want your jewellery to reach you safely, securely, and as quickly as possible. We currently offer shipping across India and provide FREE standard shipping on all orders.

1. Shipping Coverage

We currently deliver Selforia orders across India.

Orders are shipped to the address provided by you during checkout. Please make sure your name, phone number, house/flat number, street address, city, state, and PIN code are accurate to avoid delivery delays.

2. Order Processing

Once your order is successfully placed and payment is confirmed, our team begins processing your order.

Orders are generally processed and dispatched within 1–3 business days, excluding Sundays and public holidays.

During sale periods, product launches, festive seasons, or periods of unusually high order volume, processing may take slightly longer.

3. Delivery Timeline

After dispatch, your order is generally delivered within:

  • Metro & major cities: approximately 3–5 business days

  • Other locations: approximately 5–7 business days

  • Remote areas: delivery may take a little longer depending on courier serviceability

The delivery timeline is an estimate and may vary depending on your location, courier availability, weather conditions, public holidays, operational delays, or other circumstances beyond our control.

4. Shipping Charges

FREE standard shipping is available across India.

There are no additional standard shipping charges for eligible orders placed through our website.

Any applicable charges, if introduced for specific services or locations, will be clearly displayed at checkout before you complete your purchase.

5. Order Tracking

Once your order has been dispatched, you will receive shipping and tracking information through the contact details provided at checkout.

You can use the tracking information to follow your order's delivery status.

Please allow some time for the tracking information to become active after the shipment has been handed over to the courier partner.

6. Delayed Deliveries

While we work with reliable courier partners to deliver your order on time, occasional delays may occur due to:

  • Weather conditions

  • Public holidays

  • High order volumes

  • Courier operational issues

  • Incorrect or incomplete address details

  • Remote or difficult-to-service locations

  • Natural events or other circumstances beyond our control

If your order appears to be significantly delayed, please contact our customer support team with your Order ID, and we will assist you in checking the shipment status.

7. Incorrect or Incomplete Address

Please carefully check your shipping address before placing your order.

Selforia will not be responsible for delays or failed deliveries caused by incorrect, incomplete, or inaccurate address details provided by the customer.

If an order is returned to us because of an incorrect address, repeated delivery failure, or refusal to accept the shipment, additional shipping charges may apply if the order needs to be shipped again.

8. Damaged or Tampered Packages

We carefully pack every jewellery order to help protect it during transit.

If your package appears visibly damaged or tampered with at the time of delivery, we recommend taking photographs/videos of the package before opening it and contacting us as soon as possible.

For jewellery that is damaged during transit, please contact our support team with your Order ID and clear photographs/videos of the package and product so that our team can review the issue and assist you.

9. Missing or Lost Shipments

If your tracking information shows that the shipment has been delivered but you have not received it, please contact us as soon as possible.

We will coordinate with the relevant courier partner to investigate the shipment and help resolve the issue.

10. Delivery Attempts

Our courier partners may make multiple delivery attempts before returning an undelivered shipment to the sender.

Please ensure that your phone number is reachable and that someone is available to receive the package whenever possible.

11. International Shipping

At present, Selforia offers shipping within India only.

International shipping may be introduced in the future. Any changes to our shipping coverage will be updated on our website.

12. Need Help?

If you have any questions regarding your order or shipment, please contact the Selforia support team with your Order ID.

Website: selforia.in

We are always happy to help you with your order.